---
title: "Instagram & Facebook DM Automation for Online Stores"
description: "Answer price and delivery questions instantly, send product links from comments and track every order in a sales pipeline. Built for online shops."
canonical: "https://www.awwtomation.com/solution/for-ecommerce"
---

# Sell in the DMs without living in them

Answer buyers instantly, send product links and track every order.

Awwtomation is Instagram and Facebook DM automation for online stores: instant answers to price and delivery questions, product links sent from comments, phone number collection and order tracking in sales pipelines, with a shared team inbox.

## Answer buyers before they scroll away

Every question answered. Every order tracked.

### Answer buyers instantly

“Price?” gets a reply in seconds, day or night.

### Links from product posts

“Comment SIZE” sends the size chart and the link.

### Capture every order

Phone numbers saved, orders tagged, pipeline updated.

## Flows that sell

- **Answer price questions**: Instant prices with buttons for more.
- **Send links from product posts**: Comment a keyword, get the product link.
- **Collect phone numbers**: Saved to the contact for delivery.
- **Reserve orders in chat**: Buyers reserve with one tap.


## Live in three simple steps

1. **Step 1: Create a free account**: Start on the free plan, no credit card required
2. **Step 2: Connect your accounts**: Link Instagram and your Facebook Page
3. **Step 3: Switch on a template**: Pick a flow, set your keyword, done

## Frequently asked questions

### Can customers pay inside the DM?

No. Awwtomation sends messages and links. Link to your checkout or take payment as you do today.

### Can my whole team use it?

Yes. Starter includes 3 team members and Pro includes 10.

### Does it work with Facebook Pages?

Yes. Connect Instagram and Facebook side by side.

### Will Awwtomation get my account blocked?

No. Awwtomation respects Instagram and Messenger messaging limits and never asks for your social password.

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Start free: https://app.awwtomation.com/login