How to Find out why a DM was not sent
Use Logs to see every DM, public reply and broadcast Awwtomation sent or skipped, with a plain-English reason for each one that didn't go out.
Someone says they commented and got nothing? Logs show exactly what happened, message by message, in plain English.
Steps
- 1
Start from the dashboard
When messages fail, Needs attention on the Dashboard says how many. Click Review to open them in Logs.
app.awwtomation.com/dashboard
- 2
Open Logs
Logs lists every DM, comment reply and broadcast message, newest first, with its status, the person, the type and which automation sent it. Search by @username to find one person.
app.awwtomation.com/logs
- 3
Filter by status
Click the filter and pick a status to see only those rows, like Failed or Already sent. Each one shows how many there are.
app.awwtomation.com/logs
- 4
Open a row
Click a row to see What went wrong (or Why it wasn't sent) with the full message, the time, the account and the automation.
app.awwtomation.com/logs
- 5
Look up a status
Click Why not sent? for a short guide to every status.
app.awwtomation.com/logs
The reasons you'll see most
| Status | What it means |
|---|---|
| Already sent | This comment, or this person, already got a reply (Once per person is on). |
| Over 24 hours | You can only message someone within 24 hours of their last message. |
| Not following | They weren't following yet, so they got the follow prompt instead. |
| Too many at once | Instagram limits how many DMs go out each hour, and this one was over. |
| Daily limit per person | This person already got 50 automated DMs today. It stops two bots answering each other forever. |
| Own account | It came from your own account. |
| Opted out | They asked not to get messages. |
| Failed | Instagram or Messenger refused it. Open the row to see why. |
Questions
Can I export the logs?
Yes. Click Export CSV to download what's on screen with your filters.
How do I test without a second account?
Use Test in the automation builder: it checks your keywords and shows the DM without sending anything.
Try it on your account
Build it now. Nothing is sent until you pick a plan.