How to Collect phone numbers for cash on delivery
Ask for a phone number in the DM when someone wants to order, check it's a real Nepali mobile number and tag the order for your delivery team.
Cash on delivery orders need a number the rider can call. Ask for it in the chat, check it's real and hand your team a tidy list.
Steps
- 1
Start a DM automation
Click + New automation in Automations and name it. In the trigger, pick DM (or Message on a Facebook Page) and add the words people use to order:
order,cod,cash on delivery.app.awwtomation.com/automations
- 2
Ask for the number
Click Ask a question in the Steps list and write the question. Set Save answer to to Phone, and Check the answer switches to Phone number.
app.awwtomation.com/automations
- 3
Confirm the order
Add a Send message step. Use
{{phone}}to repeat the number back, so they can spot a mistake.app.awwtomation.com/automations
- 4
Tag it for your team
Add an Add tag step with a tag like
cod-order. Your team filters Contacts by it to see who to call.app.awwtomation.com/automations
- 5
Check the flow
The finished flow asks, confirms and tags, in that order.
app.awwtomation.com/automations
- 6
Test and go live
Click Test with a real order message, then Go live.
app.awwtomation.com/automations
app.awwtomation.com/automations
Which numbers count
Nepali mobiles like 98XXXXXXXX or 97XXXXXXXX, with or without +977, and any number written with its country code. Anything else gets the retry prompt. Numbers and emails people type anywhere in a DM are saved on the contact too.
Questions
Where do I see the numbers?
On each contact under Contacts , and in the contact panel beside the chat in the Inbox .
Can I add the order to a pipeline?
Yes. Add an Add to pipeline step and pick a stage like "Ordering". See tracking leads with pipelines.
Try it on your account
Build it now. Nothing is sent until you pick a plan.