---
title: "Auto-reply to Instagram DMs"
description: "Answer price, delivery and size questions in Instagram DMs instantly with keyword automations, in English, Romanised Nepali or Devanagari."
canonical: "https://www.awwtomation.com/how-to/auto-reply-to-instagram-dms"
---

# Auto-reply to Instagram DMs


Most DMs ask the same few questions. Answer them automatically and let your team handle the rest.

## Steps

### Pick Answer common questions in DMs

Scroll last week's DMs first: price, delivery and sizes usually top the list. Then in **Automations**, click **Browse templates**, filter by **DM** and click **Answer common questions in DMs**.

![The template gallery filtered to DM templates](https://www.awwtomation.com/how-to/auto-reply-to-instagram-dms/1-template.webp "app.awwtomation.com/automations")

### See the flow

A DM with one of your keywords gets a quick question (which topic is it?), then the answer with a link to your FAQ and a way to reach a person.

![The flow: DM trigger, Ask a question and Send message](https://www.awwtomation.com/how-to/auto-reply-to-instagram-dms/2-flow.webp "app.awwtomation.com/automations")

### Add every keyword

Click the trigger and add every spelling people use: `price`, `rate`, `kati`, `मूल्य`. Keywords match in any script.

![The trigger with English, Romanised Nepali and Devanagari keywords](https://www.awwtomation.com/how-to/auto-reply-to-instagram-dms/3-keywords.webp "app.awwtomation.com/automations")

### Check the question

Click **Ask a question**. The **Suggested answers** become tap-to-reply buttons, and the answer is saved on the contact so your team sees the topic.

![The Ask a question step with Pricing, Shipping, Returns and Something else](https://www.awwtomation.com/how-to/auto-reply-to-instagram-dms/4-question.webp "app.awwtomation.com/automations")

### Write the real answer

Click **Send message** and write the actual answer, not "DM us": the price, the delivery charge and how long it takes. Keep a **Talk to a human** button so people can reach your team.

![The Send message step with real prices and two buttons](https://www.awwtomation.com/how-to/auto-reply-to-instagram-dms/5-message.webp "app.awwtomation.com/automations")

### Test and go live

Click **Test** with a real question, like "kati ho yo kurta?", then click **Go live**.

![The Test it dialog matching the keyword kati](https://www.awwtomation.com/how-to/auto-reply-to-instagram-dms/6-test.webp "app.awwtomation.com/automations")

![The builder with Go live highlighted](https://www.awwtomation.com/how-to/auto-reply-to-instagram-dms/7-go-live.webp "app.awwtomation.com/automations")

## Tips

- Duplicate the automation for other topics, like delivery or opening hours, from the **…** menu.
- To answer every DM, start from **Respond to all your DMs**, which runs on **Any text**.
- Want answers written for each question? See [how to set up an AI agent](https://www.awwtomation.com/how-to/set-up-an-ai-agent-for-dms).

## Q: Does it understand Nepali?

A: It matches keywords in any script, including Devanagari and Romanised Nepali. Add each spelling your customers use.

## Q: Will it reply to every DM?

A: Only DMs containing your keywords, unless you set the match to **Any text**.