---
title: "Auto-reply to Facebook Messenger messages"
description: "Set up a Messenger chatbot for your Facebook Page that answers price and delivery questions in seconds, with your team one tap away."
canonical: "https://www.awwtomation.com/how-to/auto-reply-to-facebook-messenger-messages"
---

# Auto-reply to Facebook Messenger messages


In Nepal, plenty of buyers still message a Facebook Page before they buy. A Messenger auto-reply answers them in seconds, day or night.

## What you need

- A Facebook **Page** you manage, connected on the dashboard
- An Awwtomation account on any plan

## Steps

### Pick Answer price questions

In **Automations**, click **Browse templates**, switch to **Messenger**, filter by **Message** and click **Answer price questions**.

![The Messenger templates filtered to Message, with Answer price questions highlighted](https://www.awwtomation.com/how-to/auto-reply-to-facebook-messenger-messages/1-template.webp "app.awwtomation.com/automations")

### See the flow

A message with a price keyword gets your prices with two buttons, and the person is tagged `pricing`.

![The flow: Messenger trigger, Send message and Add tag](https://www.awwtomation.com/how-to/auto-reply-to-facebook-messenger-messages/2-flow.webp "app.awwtomation.com/automations")

### Add every keyword

Click the trigger, check your Page is the account, and add every spelling: `price`, `rate`, `kati`, `delivery`.

![The trigger with price, rate, kati and delivery as keywords](https://www.awwtomation.com/how-to/auto-reply-to-facebook-messenger-messages/3-keywords.webp "app.awwtomation.com/automations")

### Write the real answer

Click **Send message**. Put the actual price and delivery charge, a **See pricing** button with your price list and a **Talk to someone** button for everything else.

![The Send message step with prices and two buttons](https://www.awwtomation.com/how-to/auto-reply-to-facebook-messenger-messages/4-message.webp "app.awwtomation.com/automations")

### Test and go live

Click **Test**, try "How much is delivery to Pokhara?" and check the reply. Then click **Go live**.

![The Test it dialog with a Messenger preview](https://www.awwtomation.com/how-to/auto-reply-to-facebook-messenger-messages/5-test.webp "app.awwtomation.com/automations")

![The builder with Go live highlighted](https://www.awwtomation.com/how-to/auto-reply-to-facebook-messenger-messages/6-go-live.webp "app.awwtomation.com/automations")

Messenger chats land in the same inbox as your Instagram DMs, so one team can answer both.

## Tips

- Pair it with [a comment automation on your Page posts](https://www.awwtomation.com/how-to/automate-facebook-page-comments), so "price" comments get a Messenger reply too.
- [Ask for a phone number](https://www.awwtomation.com/how-to/collect-phone-numbers-for-cash-on-delivery) to confirm cash on delivery orders.
- Check **Logs** if a message didn't send: every skip has a plain-English reason.

## Q: Does it understand Nepali?

A: It matches keywords in any script, including Devanagari and Romanised Nepali. Add each spelling your customers use.

## Q: Can I keep messaging someone later?

A: Yes, within 24 hours of their last message. Your team can reply from the inbox for up to 7 days.