How to Auto-reply to Facebook Messenger messages
Set up a Messenger chatbot for your Facebook Page that answers price and delivery questions in seconds, with your team one tap away.
In Nepal, plenty of buyers still message a Facebook Page before they buy. A Messenger auto-reply answers them in seconds, day or night.
What you need
- A Facebook Page you manage, connected on the dashboard
- An Awwtomation account on any plan
Steps
- 1
Pick Answer price questions
In Automations, click Browse templates, switch to Messenger, filter by Message and click Answer price questions.
app.awwtomation.com/automations
- 2
See the flow
A message with a price keyword gets your prices with two buttons, and the person is tagged
pricing.app.awwtomation.com/automations
- 3
Add every keyword
Click the trigger, check your Page is the account, and add every spelling:
price,rate,kati,delivery.app.awwtomation.com/automations
- 4
Write the real answer
Click Send message. Put the actual price and delivery charge, a See pricing button with your price list and a Talk to someone button for everything else.
app.awwtomation.com/automations
- 5
Test and go live
Click Test, try "How much is delivery to Pokhara?" and check the reply. Then click Go live.
Messenger chats land in the same inbox as your Instagram DMs, so one team can answer both.
app.awwtomation.com/automations
app.awwtomation.com/automations
Tips
- Pair it with a comment automation on your Page posts, so "price" comments get a Messenger reply too.
- Ask for a phone number to confirm cash on delivery orders.
- Check Logs if a message didn't send: every skip has a plain-English reason.
Questions
Does it understand Nepali?
It matches keywords in any script, including Devanagari and Romanised Nepali. Add each spelling your customers use.
Can I keep messaging someone later?
Yes, within 24 hours of their last message. Your team can reply from the inbox for up to 7 days.
Try it on your account
Build it now. Nothing is sent until you pick a plan.